Build Your IT Career at Rapid Support
Join a team where technical expertise, professionalism, and exceptional customer service come together. Every day you'll solve meaningful technology challenges, build trusted customer relationships, and help individuals and businesses get the most from their technology.
Join Our Team
IT Support Technician (Field Services)
This is a hands-on role for technicians who enjoy solving real technology problems, working directly with customers, and taking ownership from diagnosis through resolution. Every day presents new environments, new challenges, and opportunities to build both your technical expertise and professional reputation.
Real Technical Challenges
Work across diverse technology environments supporting Windows, macOS, Microsoft 365, networking, Wi-Fi, cybersecurity, cloud services, hardware diagnostics, and performance optimization.
Build Trust Through Technology
Exceptional technicians combine technical expertise with outstanding communication, building trust through every interaction and making technology approachable for every customer.
Continuous Professional Growth
Expand your technical expertise, work alongside experienced professionals, and build a long-term career in an environment that values continuous learning, accountability, and technical excellence.
Key Responsibilities
Diagnose and resolve hardware, software, Windows, macOS, networking, Wi-Fi, printer, Microsoft 365, email, and connectivity issues.
Provide exceptional on-site and remote technical support for residential and small business customers.
Install, configure, deploy, upgrade, repair, and optimize computers, workstations, networking equipment, printers, and connected devices.
Deliver workstation deployments, malware remediation, backup and recovery, data migration, new device provisioning, and system optimization.
Manage appointments independently while communicating professionally with customers and maintaining accurate service documentation.
Protect customer data, follow security best practices, and recommend solutions that genuinely benefit the customer without unnecessary upselling.
Represent Rapid Support with professionalism, integrity, technical excellence, and a commitment to delivering exceptional service during every customer interaction.
What We're Looking For
Hands-on experience troubleshooting Windows, macOS, Microsoft 365, printers, networking, Wi-Fi, and common hardware and software issues.
Strong analytical and troubleshooting skills with the ability to identify root causes and deliver reliable long-term solutions.
Excellent communication skills with the ability to explain technical concepts clearly to customers with varying levels of technical knowledge.
A valid driver's licence and reliable transportation are required, as this role includes travel to customer homes and business locations.
CompTIA A+, Network+, Microsoft certifications, or equivalent professional experience are highly valued. Most importantly, we're looking for technicians who demonstrate professionalism, accountability, sound judgment, and a genuine passion for helping customers succeed.
Ready to Take the Next Step?
If you're passionate about technology, enjoy solving real-world IT challenges, and take pride in delivering exceptional customer experiences, we'd love to hear from you.
careers@rapidsupport.caEvery application is carefully reviewed by our hiring team. Qualified candidates will be contacted regarding the next stage of the recruitment process.